Terms and conditions

By agreeing to the quote and scheduling any service with Luxury Car Care LLC you hereby agree to all terms and condition listed on this agreement. This quote is valid for the next 30 days, after which values may be subject to change.

1. We require payment to be made in full on the day of the scheduled service. If the customer is not present, they can leave payment in cash or we will send an invoice via text/email that must be paid in full the same day. Failure to pay in full no later than 24 hrs after you receive the invoice will result in a 10% late charge accrued each day if left unpaid.
2. We require a 48-hour notice to cancel any booking/detailing service. Failure to do so will result in cancellation fee up to 50% of the scheduled detailing service.
3. We reserve the right to charge a non-refundable deposit, which will be included with the quote.
4. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know in advance.
5. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.
6. You will receive a reminder the day before the scheduled appointment to confirm and coordinate drop off.
7. Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of details. We are not responsible for items left in the car at time of pick up or drop off.
8. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before drop off. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
9. We reserve the right to charge each vehicle according to its condition and the type of vehicle. A surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials; we will do our best to notify you with an updated quote prior to completing the work.
10. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
11. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best.
12. Odors sometimes cannot be removed by cleaning alone. If you have an odor and would like special attention, please let us know so it can be assessed.
13. When it comes to windows, we try to do our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.
14. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
15. We are not responsible for any mechanical or electrical problems when cleaning engine bays, sunroof/moonroofs and interior components/buttons due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.   
16. The headliner is gently cleaned should we see spots, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.
17. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
18. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.
19. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.
20. We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

Window Tinting:

If you hired Luxury Car Care LLC to complete window tinting on your vehicle, we thank you.  Here are some additional terms and conditions that apply to this window tinting.

1. We want you to be aware that Luxury Car Care LLC has hired a window tinting vendor, True Tint LLC, as our sub-contractor to complete this work.
2. Luxury Car Care LLC will work with the customer and our vendor to complete the work so the customer does not have to do any additional effort once Luxury Car Care LLC has your vehicle.
3. The customer will pay Luxury Car Care LLC for the window tinting per the quoted price in the work order and Luxury Car Care LLC will in turn pay our sub-contractor for the work.
4. The customer will sign the True Tint Work Authorization and Warranty Form before any work can be completed.
5. We endeavor that all window tinting will be of top quality, but should there be any issues with the window tint or installation process all quality and warranty claims will be the responsibility of True Tint LLC.